Terms & Conditions

The Service is provided by Willems, Marnicq, trading as Real Estate Pro (“Real Estate Pro”, “we”, “us”). Enterprise number 1.036.429.459, VAT BE1036429459, registered at Schaapsvijver 20, 3200 Aarschot, Belgium. Contact: realestatepro.be@gmail.com.

These Terms apply to every use of the Service. If you do not agree, do not use the Service. Where you use the Service on behalf of a company or organisation, you confirm you are authorised to bind that entity.

You must provide accurate registration information and keep it up to date. Each organisation manages its own account, users and projects.

You are responsible for keeping login credentials confidential and for all activity under your account. Notify us promptly of any unauthorised use.

The Service is currently offered to professional and business users (real-estate agencies, agents, property professionals and similar). By purchasing you confirm you are acting for professional or business purposes.

Real Estate Pro is an online software platform that generates real-estate marketing videos from property media you upload. Results are produced using selected third-party technology and service providers engaged by us to deliver parts of the platform.

Generating videos consumes “project credits”. One project credit produces one project (currently six video options for that listing). Credits are drawn from your available balance.

We may grant complimentary (demo) credits to let you try the Service. Complimentary credits are subject to their own separate validity/expiry rules communicated at the time of grant and differ from paid credits.

Paid access is offered as recurring monthly subscriptions: Starter, Growth and Pro. Prices are stated exclusive of VAT; applicable tax is calculated at checkout.

Each successful monthly subscription payment adds your plan’s project credits to your balance: Starter +4, Growth +10, Pro +20. Credits are added only after a verified successful payment (invoice paid).

Unused paid project credits roll over and do not expire while your account remains open and the Service continues to be offered. Complimentary/demo credits remain governed by their separate expiry rules.

You may cancel at any time; cancellation takes effect at the end of the already-paid billing period. After the subscription ends, no new monthly credits are granted, but previously granted, unused paid credits remain in your balance and remain usable, and you keep the same account, organisation and project history. You may subscribe again later using the same account.

When plan changes become available, changing your plan will not delete your existing paid credit balance. A new monthly allocation is based on the plan applicable to the relevant successfully paid billing period and is added after that payment. Changing plans never removes credits you already have.

If a renewal payment fails, no new monthly credits are granted, but we do not delete your existing paid credits, projects or account data. Previously paid credits remain usable unless the account is suspended for fraud, security or legal reasons.

All prices are shown per month and exclusive of VAT/tax. The applicable tax is determined and calculated at checkout based on your billing details.

Payments and subscriptions are processed by third-party payment providers. We do not store your full card details. Invoicing/e-invoicing may be handled through specialised providers.

For professional/business customers, recurring subscription fees for a billing period that has already started are normally non-refundable, and unused paid credits are not redeemable for cash. Exceptions apply where required by mandatory law, in case of a billing error or duplicate charge, or under an explicit written agreement.

The Service is currently offered to professional/business customers. Where consumer sales are offered in future, mandatory consumer rights (including any statutory withdrawal right) will apply and prevail over any conflicting provision of these Terms.

You must own or have all necessary rights and permissions for the photos, logos, property information and other media you upload. You remain responsible for the rights in your uploaded content and for complying with applicable laws.

You grant Real Estate Pro and its service providers a limited licence to process your uploads only as needed to provide and deliver the Service. We do not acquire ownership of your original uploads. You may use the generated outputs for normal property-marketing purposes, subject to rights in the source material and any third-party materials.

Use the Service lawfully and only for legitimate property-marketing purposes. Do not misuse, disrupt or attempt to circumvent the Service or its security.

You may not upload or generate content that is unlawful, infringing, misleading, or that you have no right to use, or that violates third-party rights or applicable regulations.

We use selected third-party providers (for example payment processing, e-invoicing, hosting/infrastructure, AI/video processing, security and email/support) to deliver parts of the Service. We do not claim to have developed every underlying component ourselves.

We do not guarantee uninterrupted availability. The Service may be temporarily unavailable due to maintenance, third-party infrastructure, AI/video-processing providers, payment systems, force majeure or technical incidents. No service level applies unless separately agreed in writing.

AI-generated results can vary. You are responsible for reviewing generated content before publishing or distributing it.

Your project history remains linked to your account while the account and the Service remain available, subject to legal, security and technical limitations. We do not guarantee permanent cloud hosting of every generated file.

Always download and securely store final exported media you wish to keep permanently. Keep a local copy of any media you want to archive.

We may suspend or terminate access for breach of these Terms, or for fraud, abuse, security or legal/compliance reasons. Suspension may prevent generation even where credits remain.

Subscription cancellation and permanent account closure are different:

• Subscription cancellation: your subscription ends, but your account remains, your unused paid project credits remain, and your projects remain subject to the retention terms.
• Permanent account closure: you may request permanent closure by emailing realestatepro.be@gmail.com. Please download any final media you want to keep first. Your data will be deleted or anonymised where appropriate, subject to statutory/legal retention obligations. When an account is permanently deleted, any unused credits are forfeited and are not redeemable for cash, except where mandatory law requires otherwise.

The Service, its software and branding are protected by intellectual-property rights and remain owned by Real Estate Pro or its licensors. Nothing in these Terms transfers ownership of the underlying platform or third-party technology to you.

Where either party receives non-public information of the other in connection with the Service, it will use it only as needed for the Service and protect it with reasonable care.

To the extent permitted by law and for business customers: we exclude indirect or consequential loss, lost profits, lost opportunities and loss caused by customer-provided content; and our aggregate liability is capped at the fees actually paid by you in the 12 months preceding the event giving rise to liability. Nothing in this limitation excludes or limits liability to the extent such exclusion or limitation is prohibited by applicable law. Nothing limits liability that cannot legally be limited, including for fraud, wilful misconduct, mandatory consumer rights, or other non-excludable liability.

To the extent permitted by law, business customers will indemnify Real Estate Pro against third-party claims arising from their uploaded content or their breach of these Terms.

Neither party is liable for delay or failure caused by events beyond its reasonable control.

We may update these Terms from time to time. Material changes will be communicated by appropriate means before they take effect where reasonably practicable. Material changes apply prospectively. If a material change significantly adversely affects your use of the Service, you may cancel your subscription before the change takes effect. Changes required by law, security or urgent technical reasons may take effect sooner where necessary.

These Terms are governed by Belgian law, without prejudice to mandatory consumer-protection rules where applicable.

For business customers, disputes fall under the courts competent for our registered/business location, unless mandatory law provides otherwise. Mandatory consumer jurisdiction rules remain unaffected.

If any provision is held invalid, the remaining provisions remain in full force and the invalid provision will be replaced by a valid one closest to the original intent.

Questions about these Terms: realestatepro.be@gmail.com. See also our Privacy Policy, Cookie Policy and Data Processing Addendum.